How Asinoseal assists Customers in using Mechanical Seals

06/09/2022
There are many important aspects that users need to pay attention to when purchasing and using mechanical seals. As a manufacturer, it is our duty to guide and help customers avoid unnecessary quality problems. The following attempts to discuss it from several aspects.
1. Production
Production stage is the first pass of quality and safety. Asinoseal attaches great importance to this, and has formulated a set of strict inspection rules and regulations for supply, and carries out quality inspection work with an attitude of daily inspection and constant observance,thus avoiding any major accidents in production.

2. Storage
Mechanical seals that have been improperly stored may be delivered to customers though they have been obsolete ones. Asinoseal always keep in mind that there are a set of specific requirements for storing seals, such as:storage temperature, because high temperature will cause the aging of the seals; the seal's package, arranged to avoid contact between the seals and moisture or dust in the air; the seals' surrounding environment, arranged to avoid direct sunlight shinning,and so on. 

At the same time, according to the actual situation of the customer, we will "remind the customer" to pay attention to the storage environment requirements of the mechanical seals : for example, if the customer comes from a tropical rain forest climate area with high temperature and humidity throughout the year, we will remind them that the seals should be stored below 30 degrees Celsius in a dry and crisp environment at best; If the customer's warehouse is close to the coast, we will advise them not to let the mechanical seals be exposed directly to the erosion of the sea breeze; and so on.
 
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3 Installation and use
The most important thing when installing mechanical seals is to avoid causing damage to the seals. To this end, the technicians of Asinoseal provide free telephone consultation services for installation and use guidance. In addition to suitable smoothness, safe chamfering, deburring, appropriate tools, and installation accuracy requirements such as flatness, parallelism, surface roughness, etc., which are familiar to even a civilian staff member like me, Asinoseal will give appropriate guidance according to the individual differences of customers. For example, how to prevent dust from floating on the surface of the seal during installation, how to properly place the piston seal after installation to avoid crushing the seal, the importance of performing a static pressure test before starting the seal, and the easily neglected point of checking the mechanical seal itself and related sealing points and joints for leaks, etc.

4 Repair
When dealing with the damaged seals sent by customers, Asinoseal will repair the damaged seals with all their hearts and furthermore analyze the cause of the damages to let correspondent the salesmen to inform the customers of the reasons.This kind of action is in conformance with" Telling the truth in front of the customers and doing practical good deeds behind the customers" creed,right?

As a result, a group of new purchasers have been harvested, and mutual benefit and win-win results have been achieved.

Thinking about what customers think and worrying about what customers worry about, this is the operating principles that Asinoseal has always adhered to.